Question 1

What is included in the photo booth rental package?

Accepted Answer

Each package typically includes setup, teardown, a professional attendant, props, unlimited photos/videos, and instant sharing options.

Question 2

How much space is needed for the photo booth setup?

Accepted Answer

A minimum of 8x8 feet is recommended for the booth, backdrop, and guest interaction area for small open air booth setups, and a minimum of 10x10 feet is recommended for large groups or 360 photo booths.

Question 3

Can we customize the photo booth templates?

Accepted Answer

Yes! You can add your logo, names, event date, and colors to match your event theme.

Question 4

Do you provide props for the photo booth?

Accepted Answer

Absolutely! Fun props such as hats, glasses, signs, and themed items are included with all packages.  Some packages also include interactive props and custom props are available for an additional fee.

Question 5

How far in advance should I book?

Accepted Answer

We recommend booking 2–4 months in advance to secure your date, especially during peak event seasons.  We suggest calling as soon as you know your event date.  We also have a waitlist for cancellations if we don't have availability so contact us to check availability of your date.

Question 6

Do you travel for events?

Accepted Answer

Yes, we serve a wide area across the DFW/ N Texas area. Travel fees may apply for locations outside of 25 miles for our lower priced packages.

Question 7

Is the photo booth attendant included?

Accepted Answer

Yes, unless specifically stated as a drop-off package only, a professional attendant is included to assist guests and ensure everything runs smoothly.

Question 8

Can we use the photo booth outdoors?

Accepted Answer

Yes, but we may require a covered area to protect equipment from direct sunlight, wind, or rain.

Question 9

What types of events do you service?

Accepted Answer

We cater to Quinceanera's, weddings, corporate events, trade shows, conventions, birthday parties, showers, anniversaries, family reunions, school functions, dances, holiday celebrations, and more.

Question 10

Is setup and teardown time included in the rental duration?

Accepted Answer

While setup and teardown are handled by our team and is included in your price, those hours are not counted as part of your rental hours. (i.e. a 3 hour rental includes setup, 3 hours of booth use, and teardown time for one low price)

Question 11

Can we use our own backdrop?

Accepted Answer

Absolutely.  We are happy to work with the client and use their backdrop for open air photo booths or the 360 experience.

Question 12

Can we share photo booth images instantly?

Accepted Answer

Yes, guests can share their photos via email, text, or social media during the event as long as it has Wi-Fi.  If it doesn't we offer internet as an add-on.

Question 13

What is your cancellation policy?

Accepted Answer

Cancellations are subject to our policy outlined in your contract. Refunds or rescheduling options depend on notice given.

Question 14

Are there additional costs for customization?

Accepted Answer

Some customizations, like branded templates, custom props or unique backdrops, may incur extra fees.  Typically, we offer a customized hashtag and logo on most templates for no additional charge depending on the scope of the design.

Question 15

What happens if the equipment malfunctions during the event?

Accepted Answer

Our team is trained to handle technical issues quickly, and we bring backup equipment when necessary.  No systems or software is foolproof but typically any outages are corrected within minutes.  In the unlikely event your event has downtime greater than 20 minutes you will receive a partial refund or time added depending on the situation and operators discretion.

Question 16

Do you offer discounts for multiple rentals?

Accepted Answer

Yes, we offer bundle discounts if you book both a photo booth and an audio guestbook.  We also offer discounts for an open air and a 360 photo booth combo rental.

Question 17

What is a 360 photo booth?

Accepted Answer

A 360 photo booth captures dynamic, slow-motion videos by rotating a camera around the guests, creating a unique and interactive experience.

Question 18

How many people can use the 360 photo booth at once?

Accepted Answer

Our 360 booths are 40" wide so they can hold 1-5 people.  The weight limit is 800lbs.

Question 19

Can the videos be customized with overlays and music?

Accepted Answer

Yes! Videos can include custom branding, overlays, and music to match your event’s theme.

Question 20

How does the audio guestbook work?

Accepted Answer

Guests pick up the phone, record their message after a beep, and their messages are saved for the event host to cherish forever.

Question 21

Can the audio guestbook messages be edited?

Accepted Answer

Yes, we can provide raw audio files or offer editing services to create a seamless keepsake.

Question 22

How are the audio guestbook messages delivered?

Accepted Answer

All recorded messages are provided digitally after the event, typically within 48–72 hours.

Question 23

Can I listen to a sample audio guestbook recording?

Accepted Answer

Of course! Contact us, and we’ll share examples to showcase the quality and experience.

Frequently asked questions